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Appointments and Booking
Do you do walk-in appointments?
I don’t offer walk-in appointments. All appointments must be booked in advance and can be done so via the online booking system.
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I’m not sure which type of appointment to book for my hair?
If you are a new client, I've created a 'New Clients' section in my online booking system, which gives 3 options to book. You can also contact Elise at sunmoonandscissors@gmail.com or via whatsapp on 07540235936 to talk through your options.
Do you offer mobile hair appointments?
No, I no longer offer mobile appointments or home visits.
I’ve tried to book online and I can’t see any availability. How can I get an appointment with you?
This means I’m fully booked. I do keep a waiting list. To add yourself to the waiting list, please follow the instructions below.
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When you go to book through Fresha and you can’t find an available time, you will now see a box that says, ‘Join the waitlist’. Click this box. It will ask you to complete your preferred dates and times. (Please note that you can add multiple days at either specific times or ranges. I suggest adding quite a few different options to give you the best chance of finding a slot. )
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Please add any comments you need to in the box as it comes up and click the ‘Join the waitlist’ button again to save your dates.
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You will be notified that you are on the waiting list.
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When a space becomes available, I will be able to see clearly who is available to take that time slot. I will then get in touch to let you know that the space has become available and to see if you’d like to book it.
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Please note you can log back in and adjust your available dates if your availability changes.
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If all the dates you have given pass without becoming available, you will need to add new dates to the system.
I need to cancel my appointment, what’s the best way to do it?
If you booked your appointment online you can cancel it yourself via the Fresha online booking app or site. You can also email sunmoonandscissors@gmail.com or message/ Whatsapp 07540235936. If you cancel with less than 48 hours notice you will be charged the cancellation fee of 30% of the cost of your service.
What days and times do you offer appointments?
My current working hours are Tuesday 8:30am-5:30pm, Wednesday 11am-7pm and Thursday 12:00 -8:30pm. I also work Friday mornings several times a month 9:30am-1:30pm.
Can I bring someone with me to my appointment?
Yes, you can bring someone with you.
Payments
Why do I need to enter my card details into your online booking system?
Fresha securely stores your card details on your account for two reasons. 1. to commit you to the cancellation policy, enabling me to charge you automatically for late cancellations and 2. so that you can pay for your service by card at the end of your appointment. I am not able to view your card details or charge you without your permission.
What payment methods do you accept?
I accept payment by card and cash. I also accept payment by bank transfer for regular/ established clients.
Location and access:
Where are you based?
I am located within Every Body Studio, Unit 9a Newtec Place, Magdalen Road, Oxford OX4 1RE. We are on the first floor, above Project PT Gym and sandwiched in between the Missing Bean Coffee Roastery and the Pegasus Theatre. If the door is locked when you arrive you can use the buzzer or call 0754023536 and I will come down and let you in.
How do I get there?
Driving
Parking is very limited in the area. There are some short stay spaces outside the studio on Magdalen Road and on Iffley Road, however these are not long enough for some colour appointments. If you do need to come for your appointment by car, the nearest car park is at Tescos Express paid car park on Union Street (off Cowley Road) which is a 10-15 minute walk to the studio.
Please check in advance how long your appointment will take if you plan to drive and park.
As of May 2022 there will be new Low Traffic Networks surrounding Magdalen Road, this means that many of the roads in the surrounding are closed to cars. This may make your journey time longer.
Public Transport
If travelling from the city centre, I recommend getting a bus that takes you down the Iffley Road for a shorter walk from the bus stop. You can get the number 3 or 3A from Westgate Stop E1 or Queens Lane, ask to get off at Magdalen Road.
Bike
There are bike racks outside the studio front door.
Is there Disabled Access?
There is unfortunately no disabled access as we are based up a full flight of stairs and there is no access to a lift in the building.